Customer Satisfaction
Survey

Participation in this survey is voluntary. This survey does not request protected health information (PHI) or personally identifiable information.

You may choose to provide contact information if you would like the Scioto Valley Fire District to follow up with you regarding your feedback. Providing contact information is optional.

Please do not include specific medical details or sensitive personal information in your responses. Any information voluntarily provided will be used solely for quality improvement, customer service follow-up, training evaluation, accreditation, and community risk reduction purposes.

Survey responses and any voluntarily provided contact information may be reviewed by Scioto Valley Fire District leadership and retained in accordance with applicable privacy laws and public records retention requirements.

What type of interaction did you have with our department?

General Questions

Overall, how satisfied were you with your interaction with the Scioto Valley Fire District?
SVFD personnel were professional and courteous.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
SVFD personnel clearly communicated what was happening and what to expect.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I felt safe, respected, and appropriately treated during this interaction.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
SVFD personnel effectively addressed or resolved my needs.
Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Based on this experience, how confident are you in the Scioto Valley Fire District’s ability to serve the community?
Would you recommend the Scioto Valley Fire District to others?

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